1. Is there an installation fee?

No. We provide free installation and system setup, with hands-on help from our team from start to finish—at no upfront cost.

2. Do I need to buy a license to use the system?

No license is required. Create unlimited user accounts for doctors, radiographers, and staff at no extra charge.

3. How do I begin using the service?

Contact our sales team (sales@awanpros.com)  and we’ll guide you through setup, integration, and your first case submission.

4. What types of X-rays can I send for reporting?

We support a wide range of studies—General X-ray, Mammogram, Ultrasound, Echocardiogram, CT, MRI, and more—so you can report everything in one place.

5. Is the system compatible with different X-ray machine brands?

Yes. We work with multiple brands and models that can send DICOM images, so you don’t have to change your equipment.

6.What about storage space for images?

No need to worry! We provide unlimited Cloud storage for X-ray images and reports, safely stored for easy access whenever you need.

7. Can I access the system from outside the clinic?

Yes. Our cloud-based platform lets you securely view cases, images, and reports from any internet-connected device—anywhere, anytime.

8. How is billing done?

Pay-per-use with monthly invoicing. No subscriptions, no minimum usage—just pay for what you use.

9. How much does each case/report cost?

Fees vary by the type of X-ray. For a detailed quotation, contact our sales team at sales@awanpros.com.

10. How fast will I receive the report?

Standard turnaround is within 2 hours. Urgent cases can be prioritized, subject to doctor availability. In most cases, 90% are completed within 10 minutes.

11. Is the system secure and compliant?

Yes. We use end-to-end encryption and adhere to medical data protection standards to keep patient information confidential.